Policy

Correction policy

Use this page when you see a factual error, outdated source, unclear provider label, privacy concern, or accessibility problem.

Project request workspace with blank form, tape measure, pen, and closed laptop
A cleaner first request names the project type, timing, location fit, photos, and questions without oversharing private details.

Corrections are part of how Placiva stays useful. You do not need to write a formal notice. A clear email with the page URL and the issue is enough.

What to report

  • A factual claim that appears wrong, unsupported, or outdated.
  • A cost range, safety statement, rule, or source that no longer matches a reliable current source.
  • A provider label that is confusing, missing, or appears to overstate verification.
  • A privacy request, deletion request, consent concern, or unwanted contact concern.
  • An accessibility barrier that makes a page, tool, form, or document hard to use.

What to include

  • The page URL.
  • The exact sentence, table row, label, image, or form step you are concerned about.
  • A source or explanation if you have one.
  • Whether the issue affects privacy, safety, accessibility, or a provider relationship.
  • The email address where Placiva can reply.

What happens next

Placiva may update the page, add a clearer limitation, replace a source, remove a claim, adjust a provider label, fix a form issue, or leave the page unchanged if the current wording is still supported.

Privacy, accessibility, and safety-sensitive issues should receive priority over ordinary wording improvements.

What a correction cannot do

  • It cannot create emergency support.
  • It cannot verify a provider for you.
  • It cannot turn a planning estimate into a quote.
  • It cannot replace a medical, legal, engineering, licensing, or permitting review.
  • It cannot force a provider to respond, quote, honor a warranty, or accept a project.